ctj77 Privacy Policy

ctj77 operates a safe, transparent, and responsible online entertainment service for users in Bangladesh. We believe that your privacy is a fundamental right and we are committed to respecting that right. The information described in this policy applies to our website, mobile version, and all related ctj77 services.

We use your personal information only for the purposes stated in this policy and do not sell or transfer your information to any unauthorized third parties. We keep all your information secure using SSL encryption technology.

ctj77 uses the collected information for the purposes listed below. Each purpose is directly related to improving your service experience and ensuring the security of the platform:

• Account management and verification: The KYC process is completed to confirm your identity and keep your account secure.
• Financial transaction processing: To provide seamless deposit and withdrawal services through bKash, Nagad, Rocket, and Upay, and to enforce the minimum deposit requirement of ৳200.
• Customer support: Your information is used to resolve your issues quickly through 24/7 live chat support in Bengali.
• Fraud prevention and security: Information is analyzed to detect and prevent unauthorized access, money laundering, and other illegal activities.
• Ensuring responsible gaming: Information is used to monitor your gaming behavior, keep protection limits in place, and enforce the 21+ age requirement.
• Service improvement: Information is analyzed to improve the user experience, develop new features, and enhance platform performance.
• Meeting legal obligations: Necessary information is retained and provided to comply with applicable laws and regulations.

What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. ctj77 uses the following types of cookies:

• Essential cookies: These are necessary for the basic functioning of the website, such as maintaining login sessions and ensuring security.
• Performance cookies: These help improve the service by analyzing which pages of the website are visited most.
• Functionality cookies: These are used to remember your language preference and other personalized settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit specific website functions.

We share only the necessary information and only in the following limited cases:

• Payment processing services: Only relevant financial information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Game software providers: Only the information needed to play is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Security and verification services: Information is shared with specialized service providers for identity verification and fraud prevention.
• Legal authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
• Business successors: Information may be transferred in the event of a company merger or acquisition, but the terms of this privacy policy will remain in effect.

Before sharing information with any third party, we ensure that they comply with our privacy standards and will keep your information secure.

Technical Security

ctj77 uses industry-standard technology to keep your information secure:

• SSL (Secure Sockets Layer) encryption — all data transmitted between your browser and our servers is sent securely
• AES-256 encryption — industry-leading encryption is used to protect stored data
• Two-factor authentication (2FA) — an option to add an extra layer of security to your account
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

Organizational Security

Alongside technical measures, we also maintain strict security practices at the organizational level:

• Only authorized staff have access to your information
• All staff receive regular privacy and data protection training
• Third-party service providers are required to comply with strict security terms
• A response plan is in place to quickly identify and resolve security incidents

However, no method of transmitting or storing information over the internet is completely secure. We make every effort, but no system can guarantee 100% security.

ctj77 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:

• Account information: Retained while the account is active and for a set period after it is closed, as required by law.
• Financial transaction records: Retained for the applicable period in compliance with Anti-Money Laundering (AML) regulations.
• Communication and support records: Retained for a reasonable period to improve customer service quality and for dispute resolution.
• Technical logs: Retained for the period necessary for security and performance analysis.

At the end of the retention period, or upon your reasonable request, we will securely delete or anonymize your information, unless a legal obligation prevents us from doing so.

ctj77 provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.

We carry out an age verification process at the time of registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account.

If a parent or guardian believes that their minor child has registered on our platform, please contact us immediately.

ctj77 may periodically revise this privacy policy due to service improvements, legal changes, or business needs. For any significant changes, we will:

• Display a prominent notice on the website
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

Continued use of ctj77 after changes are made will be considered your agreement to the updated policy. We therefore recommend reviewing this page on a regular basis.